Shipping Policy

We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.

We will ship to PO Boxes via USPS. However, expedited shipping and next day air is not available to a PO Box. Other carrier options are available and we reserve the right to change carriers at any time.

Processing Time

All orders are subject to a processing time that is separate from the time it takes for a shipment to reach its destination once it has been dropped to a carrier. Depending on a number of factors, standard domestic and international orders may take up to 4 business days (excluding Saturdays, Sundays, and Holidays) to process.

Once your item(s) is shipped, your tracking information will be sent to you via email to monitor your orders progress. 

 *PLEASE NOTE All orders placed during sales events will require up to an additional 2 business days to fulfill before shipping. 

Overnight Shipping 

We will ship next next day air to U.S. domestic addresses, excluding Puerto Rico, U.S. Virgin Islands, and other U.S. Territories. Orders must be placed by 2PM EST to be delivered the next business day. Next Day Air deliveries are not made on holidays and weekends. Orders placed on Friday before 2PM EST will be delivered Monday (assuming Monday does not fall on a holiday). Rates are determined at checkout.

  

*Unfortunately UK and European shipping is not available at this time due to changes in tax laws.

 

Shipping fees are non-refundable. If you refuse any shipments from BUTTR., you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.

For international shipments, the goods will be imported on behalf of the consignee/buyer. The consignee authorizes BUTTR. to import the goods on his behalf. Further, the consignee/buyer agrees BUTTR. may delegate the obligation to import the goods on his behalf to a subcontractor (i.e. customs broker). The consignee will pay the taxes & duties in addition to the purchase price of the goods.